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Rentals, returns, billing and refunds
Self-service
Find your rental.
Charged something that doesn't look right, or a power bank didn't dispense? Look up the rental and we'll show what the station and payment records say, then guide you to a refund review if needed.
- Use the email from your receipt, so only you can see your rental.
- Have your reference (ZR-XXXXXXXX)? That's fastest.
- No reference? Search by date, approximate time and station.
- We never ask for card numbers, CVV or passwords.
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Find a verified live station on the Find a Station map, then scan the unique QR code on the kiosk. The code opens a rental page for that specific station.
Review the current rate and rental terms, then complete checkout on your phone. After payment is confirmed, a power bank is released from the station. Take it with you and plug in while you move.
Rentals begin when the first verified station goes live. Until then no station is available to rent from.
Proposed pilot pricing: $6.99 for the first started hour, then $2 for each additional started hour. Charges stop growing at $12.99 for the first 24 hours.
Examples: a 3-hour rental is $10.99. A 7-hour rental reaches the cap and is $12.99. Applicable taxes are added at checkout and are separate from the rental charge.
Pricing for time beyond the first 24 hours is still being finalized and will be published before rentals launch. These are proposed pilot rates and may change before launch. The price shown at checkout is the price that applies to your rental.
If a power bank is not returned within 72 hours, the non-return maximum of $45 may be charged and the rental closes. This is the most a single rental can cost.
The non-return charge does not transfer ownership of the power bank.
If you did return it and were still charged, create a ticket with the station and approximate time. Returns verified against station records can be corrected.
Make sure the power bank is fully seated in an open slot at an eligible station. If the rental still shows as active, keep your rental reference, the station and the approximate time of return.
Use Find my rental on this page to check its status, then report the problem. We reconcile the station's records and close the rental correctly when the return is verified.
Don't pay again. Note the station and time, find the rental with Find my rental, and report it.
A failed dispense is investigated against station records. If payment was captured but no power bank was released, the rental charge is refunded or the authorization is released.
Find your rental with Find my rental, then choose Request a refund, or open a ticket and select Refund request. Include your rental reference and the email used at checkout.
Refunds are reviewed against station and payment records. Refunds are typically considered for a failed dispense, an unrecognized return that kept billing, or defective equipment. Charges for time a power bank was actually kept, billed correctly, are not refunded.
Approved refunds go to the original payment method. Bank posting times vary.
The rental terms at a glance
What a rental costs.
Every answer here follows these rules. The rate shown at checkout is the rate that applies. Figures are proposed pilot pricing and may change before launch.
- First started hour
- $6.99
- Each additional started hour
- $2
- Maximum for the first 24 hours
- $12.99
- Non-return maximum after 72 hours
- $45
Taxes are added at checkout. A temporary payment authorization may apply; only the final rental charge is captured. Pricing beyond 24 hours is being finalized.
Still stuck?
Tell us what happened and we'll investigate.
Open a ticket and you'll get a ticket number. We reply by email, and you can check progress above with that number. We don't publish response-time promises we can't yet verify.